For the purposes of this agreement, IDTag.com is hereby referred to as "Company" and the customer purchasing an
ID tag and web subscription service is defined as "Customer." Customer agrees to all of the terms and conditions
outlined in this document prior to their purchase of ID tags and web subscription service. By purchasing ID tags and
service from Company, Customer acknowledges that they have read and agree to the following terms and conditions.
Definition of Service
For the purposes of this agreement service is defined as follows. The maintenance of Customer contact and pet
information in an online database. The maintenance of a call center for the purpose of receiving reports of lost and or
found animals and assisting Customer through all contact phone numbers and email addresses listed in Customer's
account. Service begins on the date of a successful completed purchase and subscription with a valid credit card and
continues for the period of time specified during the purchase. Years are defined as 365 days per 1-year service
purchased. Service ends at the expiration of the service (subscription) contract period purchased. After completion of a
contract period, Company has no more obligation or responsibility to provide service of any kind for the Customer.
Service is not a GPS system, implanted microchip, or electronic tracking or locating device of any kind.
Ownership of animals
Customer declares that they are the legal owners of the animals for which the ID tags and service are being purchased.
Company does not condone nor will be held liable for the purchase of tags and service for animals not owned by the
Company is Not Responsible for Customer Information
Customer acknowledges that Company employees or agents may access Customer information for the purpose of
reporting a lost animal or other business related reasons. Company does not keep or store Customer credit card
information unless otherwise authorized by Customer.
By selecting a 1 year auto-payment plan, Customer hereby authorizes IDTag.com to maintain and charge the customer's
credit card of record automatically on the date of expiration of the subscription plan. Customer agrees that the card will
be automatically charged each year for a new 1 year subscription plan, unless customercontacts IDTag.com via phone
to cancel subscription plan. Prior to your service expiration you will be notified byIDTag.com, by email, asking if you
would like to continue service. If you do not respond, your pet protection service will be automatically continued for 1
more year, and your credit card on file will be charged the annual subscription fee. After this annual fee is charged, no
refunds will be applicable. All multi-year discounted plans purchased are non refundable and IDTag.com does not take
returns purchased from third party retailers. All ID tags are transferable to any other pet, and all active accounts are
offered free replacement ID tags. All service plans will be charged 30 days prior to expiration to ensure owners maintain
active ID tags for their pets. If a charge fails to renew, owners will be contacted so there is time to update the billing
information on file to ensure tags are active.
Company does not guarantee that any lost animal will be found. Company does not employ any service for the purpose
of search. No agent of the Company will take an active role in searching for any animal. Company shall have no
responsibility to make arrangements for the return of any Animal. Company's only responsibility is to maintain a call
center for the purpose of receiving reports of lost or found animals and the maintenance of a Website and database of
customer's contact and pet information.
Company is not liable for any loss of property, nor for the loss of any animal. Customer will hold Company harmless for
any damages, real or perceived, incurred by the Customer as a result of owning an animal, or purchasing ID tags and
purchasing the service from the Company. Owning an ID tag and purchasing Service from Company is not a guarantee
of animal safety, return, or health. Customer acknowledges that Company has no control, influence or responsibility for
the care for any animal. Company is not an insurance company and does not offer any insurance coverage for any losses,
costs or expenses relating to the lost or recovered animal.
If you do not accept these terms, please notify us immediately and we will cancel your subscription. If you do not cancel
your subscription within 3 business days of activation of your id tag, it will mean that you agree to this agreement which
will be legally binding on you.
All service plans (lifetime, 5 year, 3 year,1 year, etc.) are nonrefundable. In the unlikely event that we cease providing
service, whether as a result of a liquidation, bankruptcy, or otherwise, all prepaid subscriptions will be treated as
nonrefundable. Service credits will not be refunded in cash, but will be honored in the form of service for the remaining
length of the credit should there be any interruptions in service. Unused service credits will expire upon termination of
your subscription and may not be transferred to another person or subscription.