Q: How do I contact the owner of the pet I have found?

A: Simply go to www.IDtag.com and enter the tag serial number on the back of tag to retrieve the owner's contact information. There you will be able to view up to 8 different ways to contact the pet's owner to safely arrange the return of the pet you have found.

OR

You may also call our 24 hour emergency center (212-868-2559) and report the found pet. Our live operators will instantly connect the call to the pet owner on up to 6 different listed phone numbers.

* Important Note - If the pet has any allergies or needs immediate medical attention - you can find the pet's veterinarian information on the same page under the "Vet Info" Section.

Q: How do I contact IDtag.com if I want to report a missing pet?

A: You can go to www.IDtag.com and login to your profile using your email address and password. Once in your profile, click on the red REPORT MISSING PET button to report your pet missing.

OR

Call our emergency response center 24 hours a day to report your missing pet. Our emergency operators can pull-up your profile using your tag serial number, last name or email address. Our Toll free number is (866) 60-FOUND and can be found at www.IDtag.com or on the key tag that came with your pet's tag.

Q: How does the IDtag.com System work?

A: IDtag.com program uses the latest technology to ensure your pet is safe and protected. The steps below describe how the system can help you to better protect your pet:

a. Purchase a pet ID tag from our website or any pet store near your area.

b. Use the tag serial number which is engraved on the back of the tag and go to www.IDtag.com to register your pet and create an online contact profile.

c. You can log into your pets profile from anywhere at any time to keep your pet's emergency contact information up-to-date. There is no cost to update your information. Your profile can store 5 pet photos, 3 emergency contacts and up to 6 different phone numbers.

d. If your pet is lost, you may report it missing by logging into your profile online or by calling our toll free number (866) 60-FOUND. Our emergency operators are on-call 24/7.

e. Once your pet is reported lost, your pet's profile including his picture is instantly broadcast (via email & fax) to any rescues or shelters within a 50-mile radius from your pets last known location. Our shelters directory currently includes over 15,000 shelter and rescue groups.

f. When your pet is reported as lost IDtag.com will immediately email you a list of the local shelters that have received your pet's information, so you can personally contact them to follow up.

g. If your pet is FOUND, the finder can simply call our toll free number or go to www.IDtag.com and enter the tag serial number to get the (owners) complete contact information.

Q: I am a current customer and want to know how to report a missing pet through my pet's profile online?

A: Please follow the steps below:

a. Go to www.IDtag.com

b. Log into your pets profile

c. On the right side of the page select "Repost Pet as Lost".

d. This will send your pet's profile to all the shelters that fall within 50-mile radius from your pets last known location.

e. You will also receive a list of all the shelters that were sent your pet's profile, so you can follow up with them.

f. You should also download a PDF poster that is available when you are reporting a lost pet. Place the posters throughout your entire area.

Q: I have a tag, how do I register and activate it?

A: Please follow the steps below to register a tag:

a. Go to www.IDtag.com

b. Enter the tag serial number in the box that says "Register a new pet IDTAG"

c. In the next screen, re-enter the tag serial number and the PIN Code (the PIN code is a 6 digit activation code found on a yellow piece of paper in the package)

d. Once you hit submit the site will ask you to confirm the tag number and pin number. Hit submit to verify the tag number and PIN number.

e. After entering the tag details please click on "I am a new user. Create an account" which is right above the video.

f. The next page is where you fill out all of your pet and emergency contact information, including veterinarian and secondary contact information. (Name, Address, and Email, Etc.) * ID/Password - (remember the email ID and password as you will use this in future to log into your pets account)

g. At the bottom of the page please upload a picture of our pet (you can upload up to 5 pictures).

h. The next page will prompt you to choose a plan (1 year, 3 year, or 5 year).

i. Next it would prompt you to enter your credit card information (a credit card is stored on file to automatically renew your subscription plan and to make sure your account doesn't lapse, leaving your pet unprotected).

j. Finally, please click on "My ID Tags" which is on the left side of the page. You will notice that the tag is now listed under ACTIVE ID tags.

Q: Sometimes it is just a matter of entering an incorrect number or letter. See some of the examples below:

a. 0 - this is a zero

b. o - this is an alphabet o in lower case

c. l - this is a alphabet L in lower case

d. 1 - this is a number 1

A: The PIN number is included on a yellow card inside the ID Tag packaging, if you do not have a pin, please call us at (212) 868 2559 Ext. 111 and we will provide you with a new PIN number.

Q: I get an error message that says "Invalid PIN number" when I try to enter the six digits pin number?

A: Sometimes it is just a matter of entering an incorrect number or letter. See some of the examples below:

a. 0 - this is a zero

b. o - this is an alphabet o in lower case

c. l - this is a alphabet L in lower case

d. 1 - this is a number 1

Q: How do I edit my pet's information online?

A: Please log in to your account and click on "My ID Tags". Then select "pet info and photos" to edit the information. After you finish entering the details go to the bottom of the page and click on SAVE.

Q: How do I upload a picture of my pet?

A: A: Please follow the steps below:

a. Log in to your pet's profile.

b. Select the green "Pet Info and Photos" button under your pet's tag.

c. Go to the bottom of the page and upload the picture from your computer.

d. Finally, select "Upload Image" button which is on the right side of the page.

Q: Why should my pet(s) wear an ID tag?

A: Our tags are revolutionary! 90% of all pets that are re-connected with their owners are back together because of an ID Tag. Our ID Tag is a new way to store all of your pets information in one place, they are hand-enameled and do not require any engraving. We also offer 24/7 secure online access to your pet's personalized profile, instant broadcast alerts to a network of 13,000 shelters, and 24/7 live emergency support line to assist you with any questions at any time of the day.

Q: Where can I buy a tag for my pet?

A: IDtag.com ID tags are sold across U.S and Canada in pet stores, animal hospitals, pet groomers, feed stores, gift stores, and some selective shelters.

You can also visit www.IDtag.com to purchase the tags online.

Once you enter the website you will find a red button on the right most side of the page which will say "Buy A Pet IDTAG"

Once you click the button it will take you to page where you will see all the different styles, colors and size ID Tags we offer.

Q: You can easily transfer the ID tag to any other pet at any point by simply updating all of the pet profile information in your IDtag.com online profile.

A: A: It is easy to replace your existing credit card with a new one. You can change your credit card at any point during your subscription period.

a. Log in to your pet's profile by going to www.IDtag.com

b. Select "View My Profile"

c. Once you are in that page select "Billing Info"

d. Select "Replace" to replace your existing credit card with a new one.

Q: Recently my pet passed away so we decided to get a new one. Can I use the existing ID tag for my new pet?

A: You can easily transfer the ID tag to any other pet at any point by simply updating all of the pet profile information in your IDtag.com online profile.

Q: No, if you lost or have a broken tag, we will replace the old tag with a new one for FREE; you just have to pay a small shipping fee of $2.95 per tag. Also, prior to mailing out your tag we replace the old tag serial number with a new one so you don't have to worry about re-registering the tag.

A: Yes! We will notify all the shelter and rescue groups in your 50-mile radius and email/fax the entire pet profile with a picture of your pet, so they can match the picture with the found pet and return him safely. So, even if your pet ended up in a rescue or shelter without a tag, the staff could match the images from our broadcast alert to your pet.

Q: I lost my pet ID tag. Do I have to spend another $9.99 to buy a new tag?

A: No, if you lost or have a broken tag, we will replace the old tag with a new one for FREE; you just have to pay a small shipping fee of $2.95 per tag. Also, prior to mailing out your tag we replace the old tag serial number with a new one so you don't have to worry about re-registering the tag.

Q: I want to suggest a shelter to be added to your broadcast alert. How can I propose a shelter?

A: A: If you want to add or propose a shelter, you easily do so at IDtag.com.

a. Go to www.IDtag.com

b. At the bottom of the page click "local shelters"

c. On the top left side of the page you will notice "propose a local shelter".

d. Click "propose a local shelter" and fill out the details about the shelter you wish to propose. We will normally have the shelter added within 24 hours.

Q: I recently purchased a second tag. Do I have to create a different account or can I add it to my pet's existing account?

A: If you purchased a second tag, you need do not have to create a new profile. Go to www.IDtag.com and log in into your pets account using your email address and password. Then select "register a new ID tag" which is on the left most side of the page. Please note that you can register multiple tags on your pet's existing account.

Q: How do I know my personal information and data is secure?

A: All your information is encrypted by... , it is very secure and safe with us on our website. The only information that will be accessible to others will be what you want them to see and access. We do not sell your personal information to any third parties.

Q: How does my shelter or rescue group partake in the FREE ID Tag program?

A: IDtag.com offers shelter and rescue groups across the U.S. and CANADA Free ID Tags to be given away with each adoption. Please contact tom@IDtag.com for all shelter and rescue inquiries.

Q: Can I have my pet's name engraved on the ID tag?

A: Yes, the ID tag can have your pet's name and/or your phone number engraved on it but they are available only in few select styles. You can store a lot of information in your pet's online profile and send instant broadcast alerts to a network of 13,000 shelters if your pet goes missing.

Q: What if my pet goes missing while I am travelling or my profile is not updated. Will I still be able to find my pet?

A: The system "travels with you" - Regardless of where you lose your pet, simply login to your pet's account or call our 24/7 emergency support line and provide your pet's last known location. The broadcast alerts are sent based on your pet's last known location, therefore regardless of whether you are travelling or your information is not updated, we will try to find your pet.