Some Key Questions Every Potential Pet Parent Should Consider Before Adopting a Pet...

Q: What is Lost Pet Medical Insurance, does it cost me anything? How do I make sure it is activated?

A: Every SmartTag registration in the United States includes free Lost Pet Medical Insurance, since 11/5/11. There is no cost for this free coverage, however you must call our pet insurance partner PetFirst to activate this Lost Pet Medical Insurance. You can call PetFirst at 855-454-7387 to activate your Lost Pet Medical Insurance and verify your pet details. This pet insurance covers up too $2,000 in injuries, medications, hospital stays, procedures and dental work your pet suffers while being lost. Your dog or cat must be reported as lost before injured to be covered, any questions please contact PetFirst.

Q: Q. I ordered a new replacement tag online but my pet's profile still shows the old tag number?

A: When you receive a new replacement tag, please do not re-register it. It is already active and ready to use. The system after 14 days will automatically update the old tag number with a new one. We keep the old tag number active for 14 days incase the new tag does not reach you on time and your pet gets lost during this time.

Q: What is the annual cost for SmartTag service?

A: Plan pricing varies based on the length of plan purchased and how many pets are registered.

For more information, please contact our Customer Service Department at (888) 560-0985, M-F, 9am to 5pm EST.

Q: What is a Platinum and Standard plan?

A: SmartTag offers two types of Protection Plans- Standard and Platinum

Standard: Free Lifetime replacement tags, Free profile updates,Instant broadcast "Pet Amber Alert" send to all shelter and rescue groups in a 50-mile radius of the pet's last known location, 24/7 emergency support line, 6 hour lost pet guarantee*

Platinum: Unlimited Free engraved SmartTags, Outbound calls by our team to all shelter and rescue groups in the event your pet is lost, Free Lifetime replacement tags, Free profile updates, Instant broadcast "Pet Amber Alert" sent to all shelter and rescue groups in a 50-mile radius of the pet's last known location, 24/7 emergency support line, 6 hour lost pet guarantee*, online missing pet alert on Facebook, $100 Lost pet reward we post & pay the reward.

* SmartTag will refund your subscription fee if your pet is not found within 6 hours of being reported lost.

Q: I am a Platinum member. How do I get my Free engraved tag.

A: If you are a Platinum member you will receive a free engraved tag. Please contact us and provide with your tag serial number. We will then confirm your pets name and send a free engraved tag.

Q: Finally, are you prepared to keep and care for the pet for his or her entire lifetime?

A: When you adopt a pet, you are making a commitment to care for the animal for his or her lifetime. So, the first thing to do when you adopt a pet is to buy pet id tags along with the pet. You can get cat id tags, dog id tags and other pet id tags for your pets at IdTag.com.

Q: Will you be a responsible pet owner?

A: Having your pet spayed or neutered, obeying community leash and licensing laws, and keeping pet id tags on your pets are all part of being a responsible owner. Of course, giving your pet love, companionship, exercise, a healthy diet, and regular veterinary care are other essentials.

Q: Do you know who will care for your pet while you're away on vacation?

A: You'll need either reliable friends and neighbors or money to pay for a boarding kennel or pet-sitting service. Along with this you should also have pet tags to easily find your pet, in case they go missing.

Q: Q: Are your living arrangements suitable for the animal you have in mind?

A: Animal size is not the only variable to think about here. For example, some small dogs such as terriers are very active - they require a great deal of exercise to be calm, and they often bark at any noise. On the other hand, some big dogs are laid back and quite content to lie on a couch all day. Before adopting a pet, do some research. That way, you'll ensure you choose an animal that will fit into your lifestyle and your living arrangements.

Q: Is it a good time for you to adopt a pet?

A: If you have kids under six years old, for instance, you might consider waiting a few years before you adopt a companion. Pet ownership requires children who are mature enough to be responsible. If you're a student, in the military, or travel frequently as part of your work, waiting until you settle down is wise.

Q: Can you have a pet where you live?

A: Many rental communities don't allow pets, and most of the rest have restrictions. Make sure you know what they are before you bring a companion animal home.

Q: Are you prepared to deal with special problems that a pet can cause?

A: Flea infestations, scratched-up furniture, accidents from animals that aren't yet housetrained, and unexpected medical emergencies are unfortunate but common aspects of pet ownership.

Q: Can you afford a pet?

A: The costs of pet ownership can be quite high. Licenses, training classes, spaying and neutering, veterinary care, grooming, toys, pet tags, food, kitty litter, and other expenses add up quickly.

Q: Do you have time for a pet?

A: Dogs, cats, and other animal companions cannot be ignored just because you're tired or busy. They require food, water, exercise, care, and companionship every day of every year. Many animals in the shelter are there because their owners didn't realize how much time it took to care for them.

Q: Why do you want a pet?

A: It's amazing how many people fail to ask themselves this simple question before they get a pet. Adopting a pet just because it's "the thing to do" or because the kids have been pining for a puppy usually ends up being a big mistake. Don't forget that pets may be with you 10, 15, even 20 years.

Q: What are the SmartTags made of?

A: Our ID tags are made of zinc alloy, a Brass composite. They are also hand enameled, salt water and durability tested, so they will never tarnish or rust.

Q: How can I add a photo to my pets profile?

A: Uploading your pet's photo is easy, just log in to your account, click on "my pets", then the tab for "edit pet info".

Your pet profile will come up and as you scroll down, you will see the option to "browse" photos you have at home. When you find the right photo, click on the button for "upload photo".

If you are having difficulty at this point, please resize the picture to a smaller size and then upload the resized image.

For additional support, please contact IDtag.com at (888) 560-0985 and our team will be happy to walk you through the process.

Q: My dog's ID tag snapped off and broke, how do I go about getting a new one? Do I purchase one with a new serial # or do I request a new one to be sent?

A: Our tags have lifetime replacement, so there is no need to purchase a new one!

Your tag serial number is saved in your account and we can bring up the original tag number and engrave a replacement tag for you. Simply contact us with the first and last name on the account and we will locate the tag number in our database.

A cost of $4.95 covers shipping and handling for your replacement tag.

Q: If my pet is injured will you contact my vet?

A: If your pet is found injured, we will first call all of the numbers we have on file for the pet owner, and then call the secondary contact. If we cannot reach either we will call the veterinarian on file, if provided in the pet profile. We are not authorized to approve or recommend any medical attention to your dog or cat.

Q: Does SmartTag offer multi pet family discounts?

A: Yes, any family over 1 pet is offered a 25% discount on every pet thereafter.

Q: How does the SmartTag differ from a microchip?

A: The obvious differences between the SmartTag and a microchip, it that our ID tag is visible, non-invasive, and less expensive. A microchip is injected into the top of the shoulders of a dog or cat, either by a veterinarian or a trained technician, depending on the state. In order for a microchip to be effective, it needs to be registered with the correct owner contact information and it needs to be taken to a shelter or veterinarian to get scanned. Microchips work on 3 different frequencies, so the shelter or veterinarian might not have the right microchip reader. Each SmartTag is engraved with a unique serial number and our live toll free phone number. In the event your pet is ever lost we immediately send out a broadcast alert via email and fax to all of the shelter, rescue groups and vets in a 50 mile radius of the pets last now location. You can be anywhere in North America. If someone finds your pet astray, all they do is call the toll free number on the back of the tag, read us the unique serial number and we then directly connect the call to the pet owner, and we call them till we reach them. Any person with a telephone can reunite a lost pet with their owners. 90% of all pets are reunited with their owners through a visible form of identification. If you can afford a microchip it is a great back up plan, but by using a SmartTag you greatly increase the likelihood of getting your pet back quickly. We have an over 90% success rate, with pets that are lost being returned home, while wearing our ID tag.

Q: How Long does a Lifetime tag last?

A: It is a 15 year subscription and it is transferable to other pets.

Q: How do I contact the owner of the pet I have found?

A: Simply go to www.IDtag.com and enter the tag serial number on the back of tag to retrieve the owner's contact information. There you will be able to view up to 8 different ways to contact the pet's owner to safely arrange the return of the pet you have found.

You may also call our 24 hour emergency center (866-60-Found) and report the found pet. Our live operators will instantly connect the call to the pet owner on up to 6 different listed phone numbers.

* Important Note - If the pet has any allergies or needs immediate medical attention - you can find the pet's veterinarian information on the same page under the "Vet Info" Section.

Q: How do I contact IDtag.com if I want to report a missing pet?

A: You can go to www.IDtag.com and login to your profile using your email address and password. Once in your profile, click on REPORT LOST button to report your pet missing.

Call our emergency response center 24 hours a day to report your missing pet. Our emergency operators can pull-up your profile using your tag serial number, last name or email address. Our Toll free number is (866) 60-FOUND and can be found at www.IDtag.com or on the key tag that came with your pet's tag.

Q: How does the IDtag.com System work?

A: IDtag.com program uses the latest technology to ensure your pet is safe and protected. The steps below describe how the system can help you to better protect your pet:

a. Purchase a pet ID tag from our website or any pet store near your area.

b. Use the tag serial number which is engraved on the back of the tag and go to www.IDtag.com to register your pet and create an online contact profile.

c. You can log into your pets profile from anywhere at any time to keep your pet's emergency contact information up-to-date. There is no cost to update your information. Your profile can store 5 pet photos, 3 emergency contacts and up to 6 different phone numbers.

d. If your pet is lost, you may report it missing by logging into your profile online or by calling our toll free number (866) 60-FOUND. Our emergency operators are on-call 24/7.

e. Once your pet is reported lost, your pet's profile including his picture is instantly broadcast (via email & fax) to any rescues or shelters within a 50-mile radius from your pets last known location. Our shelters directory currently includes over 13,000 shelter and rescue groups.

f. When your pet is reported as lost IDtag.com will immediately email you a list of the local shelters that have received your pet's information, so you can personally contact them to follow up.

g. If your pet is FOUND, the finder can simply call our toll free number or go to www.IDtag.com and enter the tag serial number to get the (owners) complete contact information.

Q: I am a current customer and want to know how to report a missing pet through my pet's profile online?

A: Please see the following steps:

a. Go to www.IDtag.com

b. Log into your pets profile

c. Click on 'Report Lost' which is the first button on the right. Fill out the address and other details and click on Submit.

d. This will send your pet's profile to all the shelters that fall within 50-mile radius from your pets last known location.

e. You will also receive a list of all the shelters that were sent your pet's profile, so you can follow up with them.

f. You should also download a PDF poster that is available when you have reported your pet as missing. Place the posters throughout your entire area.

Q: I have a tag, how do I register and activate it?

A: Please see the following steps:

a. Go to www.IDtag.com

b. Click on "Register".

c. Then enter your email address and password. If you are a new customer you will then click "No, I am a new customer" and then hit "Register" at the bottom of the page.

d. Next screen, you will again enter your email address, First and Last Name and your password. Click on "Continue" when you are done.

e. On the next page you will be asked to enter SmartTag Serial Number and Pin Code. (Pin Code is the yellow card inside the package that says secondary registration key". You will then fill out the rest of the page with your Pet information and hit "Continue".

f. Next step you will choose a plan and enter your billing information. Then click on "Continue".

g. Next page will review your purchase. (If you need to edit or update your purchase you can do it at this time). If everything is correct hit "Activate".

h. Next page enter your address and upload pets picture. You will see two offers availble that you choose from. Finally click on Complete Registration.

Q: I get an error message that says "Invalid PIN number" when I try to enter the six digits pin number?

A: Sometimes it is just a matter of entering an incorrect number or letter. See some of the examples below:

a. 0 - this is a zero

b. o - this is an alphabet o in lower case

c. l - this is a alphabet L in lower case

d. 1 - this is a number 1

If the PIN number still does not work then while registering the tag on step 2, click on the link 'Click Here'. The system will generate a new PIN number that you can use.

Q: How do I edit my pet's information online?

A: Please log in to your account and click on 'Edit Profile'. After you have finished entering the details go to the bottom of the page and click on SAVE.

Q: How do I upload a picture of my pet?

A: A: Please follow the steps below:

a. Log in to your pet's profile.

b. Once you are in your account click on "Edit Profile"

c. Go to the bottom of the page and upload the picture from your computer.

d. Finally, select "Upload Photo" button which is on the right side of the page.

Q: Why should my pet(s) wear an ID tag?

A: Our tags are revolutionary! 90% of all pets that are re-connected with their owners are back together because of an ID Tag. Our ID Tag is a new way to store all of your pets information in one place, they are hand-enameled and do not require any engraving. We also offer 24/7 secure online access to your pet's personalized profile, instant broadcast alerts to a network of 13,000 shelters, and 24/7 live emergency support line to assist you with any questions at any time of the day.

Q: Where can I buy a tag for my pet?

A: IDtag.com ID tags are sold across U.S and Canada in pet stores, animal hospitals, pet groomers, feed stores, gift stores, and some selective shelters.

You can also visit www.IDtag.com to purchase the tags online.

Once you enter the website you will click on the sixth tab at the the top of the page that says "Buy".

Once you click the button it will take you to page where you will see all the different styles, colors and size ID Tags we offer.

Q: How can I update my credit card information without purchasing an additinal plan?

A: You don't have to purchase an additional plan to update your credit card information. It is easy to replace your existing credit card with a new one. You can change your credit card at any point during your subscription period.

a. Log in to your pet's profile by going to www.IDtag.com

b. Select "My Info"

c. Once you are in, select the blue tab that reads "Billing Info"

d. Next you will select "Edit" to replace your existing credit card with a new one.

Q: Recently my pet passed away so we decided to get a new one. Can I use the existing ID tag for my new pet?

A: You can easily transfer the ID tag to any other pet at any point by simply updating all of the pet profile information in your IDtag.com online profile.

Q: Will the shelters and rescue groups be notified if my pet gets lost?

A: Yes! We will notify all the shelter and rescue groups in your 50-mile radius and email/fax the entire pet profile with a picture of your pet, so they can match the picture with the found pet and return him safely. So, even if your pet ended up in a rescue or shelter without a tag, the staff could match the images from our broadcast alert to your pet.

Q: I lost my pet ID tag. Do I have to spend another $9.99 to buy a new tag?

A: No, if you lost or have a broken tag, we will replace the old tag with a new one for FREE; you just have to pay a small shipping and handling fee of $4.95 per tag. Also, prior to mailing out your tag we replace the old tag serial number with a new one so you don't have to worry about re-registering the tag.

Q: I want to suggest a shelter to be added to your broadcast alert. How can I propose a shelter?

A: If you want to add or propose a shelter, you easily do so at IDtag.com.

a. Go to www.IDtag.com

b. At the bottom of the page click "local shelters"

c. On the top left side of the page you will notice "propose a local shelter".

d. Click "propose a local shelter" and fill out the details about the shelter you wish to propose. We will normally have the shelter added within 24 hours.

Q: I recently purchased a second tag. Do I have to create a different account or can I add it to my pet's existing account?

A: If you purchased a second tag, you don't need to create a new profile. Go to www.IDtag.com and log in into your pets account using your email address and password. Then select "Register Smart Tag". Please note that you can register multiple tags on your pet's existing account.

Q: How do I know my personal information and data is secure?

A: All your information is encrypted by... , it is very secure and safe with us on our website. The only information that will be accessible to others will be what you want them to see and access. We do not sell your personal information to any third parties.

You will also notice VeriSign Trusted logo on all our IDtag pages.

Q: How does my shelter or rescue group partake in the FREE ID Tag program?

A: IDtag.com offers shelter and rescue groups across the U.S. and CANADA Free ID Tags to be given away with each adoption. Please contact tom@IDtag.com for all shelter and rescue inquiries.

For more information please go to http://www.idtag.com/shelter-program

Q: Can I have my pet's name engraved on the ID tag?

A: Yes, the ID tag can have your pet's name and/or your phone number engraved on it but they are available only in few select styles. You can store a lot of information in your pet's online profile and send instant broadcast alerts to a network of 13,000 shelters if your pet goes missing.

Q: What if my pet goes missing while I am travelling or my profile is not updated. Will I still be able to find my pet?

A: The system "travels with you" - Regardless of where you lose your pet, simply login to your pet's account or call our 24/7 emergency support line and provide your pet's last known location. The broadcast alerts are sent based on your pet's last known location, therefore regardless of whether you are travelling or your information is not updated, we will try to find your pet.